Executive Assessment and Coaching Program


The Executive Coaching Program is supported and funded by a client’s employer. Coaching is one-to-one with sessions usually one-hour in duration and conducted weekly or fortnightly to accommodate busy employee schedules.


A detailed 1.25 hour assessment is the fundamental first step for all Executive Assessment & Coaching Programs. The focus of this session is on particular areas of your communication that you or your manager believe need polishing, together with any other areas that Lana identifies during the assessment. Lana will provide a verbal summary of assessment results with specific coaching objectives and recommended program length at the end of the assessment.

Written Proposal

Once the assessment is complete, Lana will prepare a written proposal outlining the specifics of your program, including your individualised coaching objectives. These objectives form the ‘road map’ for your program. They are the main criteria by which we monitor and measure your progress and the outcomes of your program. The proposal will be forwarded to you and your manager.

Coaching Sessions

The coaching component of Executive Assessment & Coaching Programs usually consists of an intensive phase of 6 or 12 one-hour coaching sessions and a consolidation phase of 2 follow-up sessions. The length of the recommended coaching program depends on your objectives.

A typical coaching session starts with a 10 – 15 minute review of the specific objectives targeted in previous session(s). This includes a discussion about independent practice and any of your particular successes/ challenges, handling questions, role playing scenarios and critiquing of audio and/or video recordings, feedback about progress and areas for ongoing focus.

A new objective or combination of objectives is then jointly selected and introduced with relevant training materials, hand written notes, tips, techniques and practice. At the end of the session a verbal summary of progress and areas for particular focus are discussed together with ideas for independent practice over the subsequent week or fortnight.

The consolidation sessions are usually scheduled 2-3 months apart. During this time Lana calls clients regularly to discuss practice and integration and questions are handled. Once both phases of the program have been completed, Lana continues to contact clients for months and even years to review progress.

Coaching Materials and Practice

All of the coaching materials for your program are included in the investment for your program. These may include handouts, notes and audio/ video recordings that Lana McCarthy has written and produced.

Practice between coaching sessions is fundamental to ensure you achieve your program objectives. Approximately 30 minutes of practice a day will likely be recommended. It will consist of a combination of structured practice utilising the training materials and integration practice where you will focus on using your new skills in various work and social contexts.  It may be recommended that you record yourself or seek the feedback of others.


There are no barriers to location. If you are unable to meet face-to-face in Word of Mouth’s CBD office in Sydney there are the options of working in your office (with an additional investment for travel time) or virtually on Skype wherever you are based in the world. Coaching materials can be delivered via email and Drop Box.


Lana will be available via phone or email between your coaching sessions to address any questions you may have. She will contact your manager or other nominated colleague at set intervals during your coaching program to provide and receive feedback about your progress and about ways to support you with the integration of new skills into your workplace. This usually occurs 2-3 times during your program. Lana is available to speak with your colleagues at any stage. Lana is always available and welcomes contact from past clients.


Your investment includes the assessment and coaching sessions, all phone calls and training materials. If you work with Lana on Skype, you can easily make payment nationally or internationally via bank transfers. Please contact us to discuss the investment for a program that will suit you.

Upfront payment for the assessment session is not essential to get the ball-rolling. Lana will however need written confirmation from your employer (prior to the assessment) that they have agreed to fund at least your assessment. If you and your manager decide to proceed with the recommended coaching program, the investment for the assessment and all of the coaching sessions will be included in the final costings outlined in your training proposal.

In the event that you or your manager do not decide to proceed with the coaching program after the assessment and proposal have been completed, Lana will forward an invoice for payment for the assessment only.

Word of Mouth is committed to working with clients to enhance their communication potential. Why not contact us now to see how we can assist you or one of your valuable staff members?

Take the first step towards achieving your communication goals.