Invest in you and your staffs’ communication skills by engaging us.

You understand that clear and effective communication skills are essential for you to achieve your personal best in all facets of your life. Word of Mouth will help you to successfully achieve your communication goals and make powerful and lasting change.


Founded in 1996, Word of Mouth has developed a solid reputation in the industry for specialised coaching and facilitation to polish communication skills which in turn empowers our clients.


Lana is a recognised authority in the field of communication training  – you will be in safe hands. Lana’s diagnostic and program development and implementation skills have been honed over many years.  This will ensure you have a tailor-made program that addresses your specific objectives and that you achieve solid outcomes.  Lana regularly attends professional development forums in her areas of work to remain abreast of new advances in the communication field.  She has successfully trained thousands of clients from CEO’s, managing directors, senior and middle managers, aspiring managers, small business owners, politicians, actors, broadcasters, singers and students.


Lana prides herself on her tailored, holistic and pragmatic approach to coaching and facilitation. Achievement of your specific goals is the focus of every contact you have with us. Lana is there every step of the way for you, even after you have completed your program. Your successes are her successes.

Proven results

Training objectives designed specifically for you through detailed assessment become the tool by which we review your progress and measure your outcomes at the completion of your program. Feel secure knowing that services combine recognised communication theory to ensure the best long-term outcomes for all clients.  Together we will ensure that you achieve your personal best.

Convenient location and flexible delivery

Word of Mouth’s Sydney CBD location is within walking distance from most parts of the city and is easily accessible by public transport. Lana can also travel to your workplace (for an additional investment). If you are based nationally or internationally, Skype is an effective medium to meet for sessions.

Strictly confidentiality

Your confidentiality is guaranteed with us. Lana is bound by professional ethical codes of practice.

Take the first step towards achieving your communication goals.